TagMaster UK provides 2 years free Software Support on all new orders. After this initial period we would encourage you to purchase our annual Software Support Agreement maintenance licence, at a small cost. This ensures that the excellent service provided continues year after year.
What are the benefits of the TagMaster UK software support programme?
- Eligibility for free software upgrades.
- Access to any features which have been developed in our standard release since your last software version.
- Eligibility for ANPR recognition updates, we continually develop to ensure that we keep updated of any licence plate changes and continue to develop our ANPR engine to cope with these.
- The ability to add or remove modules.
- Upgrading as changes to platforms or operating systems happen.
- Telephone, email and “dial-in” support for times when you need help or technical information.
- We aim to respond within 2 hours of a phone call, 4 hours on Email, within working hours.
- Where applicable, dial-in remote support is also available, at the discretion of our support engineers. The support provided is intended to provide remote problem analysis.
- Eligibility for bug fixes.
- Substantial cost savings – avoid having to buy full licence at full rate.
- Makes it easy to budget for future.
- To check you are in support and entitled to all these great offerings or need support just contact us here at CitySync.
Technical Pre-Sales & Product Training
TagMaster UK offer comprehensive sales and product training at their Stevenage headquarters. TagMaster UK can also offer technical pre-sales help and advice plus aftersales on-site commissioning with a TagMaster UK Engineer to support your team when they need it. This will ensure that you can deliver the complex systems that your customers need time after time, maintaining long-term relationships with your customers and opportunities to add value.
If you would like to find out more or if you have any questions, please contact the sales team on 01296 333 499 or email firstname.lastname@example.org
You can also visit our website at www.uk.tagmaster.com
Our External Sales and Technical Support teams will be availing themselves to digital tools such as Zoom to replace direct customer visits with virtual meetings if desired.
TagMaster UK Sales & Marketing