All TagMaster products come with a 2-year warranty from the date of delivery by TagMaster AB.

This warranty does not cover products that have been modified, misused, exposed to incorrect voltage polarity, excessive voltages (including lightning), or improperly installed according to TagMaster AB guidelines.

For both in-warranty and out-of-warranty repair requests, please click here and follow the outlined procedure.

You can read about the return procedure and download the RMA form for returns from our website at: TagMaster Repair services – TagMaster

Switch off the reader before inserting your SD card.

Only use an SD card of 64GB or less. If you are using a 32 or 64GB SD card, please read our document “1124-254 01 Configuring SD card for XT-1 readers” available on our customer portal.

You can also format it via your reader’s web interface.

It couldn’t be easier!

Download the latest firmware version from our customer portal TagMaster Customer Portal – RFID Partner

Connect your reader to the web interface.

In the menu on the left of your screen, click on “Reboot/Upgrade”, check the “start boot loader” and then click on “Reboot” button.

Click on “Choose a file”, then search for the firmware version you downloaded earlier, and press on “Upgrade” button.

Once the update is complete, click on “Reboot” button to restart the reader.

Note: the update may take between 5 and 10 minutes.

⚠️ When you update your reader, the settings are generally saved. However, we recommend that you make a backup or note them down elsewhere. ⚠️

XT-1 model: this reader requires a 12-24 VDC / 0.5A DC power supply.
XT-5 model: this reader can be powered by 12-24 VDC / 1 A or Ethernet PoE+ (IEEE 802.3at).

If you’re using the reader as a stand-alone device, our readers have a built-in access controller.

When you are connected to the web interface, in the menu on the left of your screen, simply click on “Access controller > Users” and then “Add user”.

If you are using the reader with an external access control system, please refer to the manual for this software.

If you’re using the reader as a “stand-alone” unit, we only have a simple access controller function, where you can’t set time periods or delays.

You can only add and remove users.

If you want to manage access with different times, you need to use an external access controller. TagMaster readers work with all major access control manufacturers on the market.

As long as the tag is not damaged by impact, it can last forever.

We don’t have any particular specifications for the lifetime of these tags, as they are not battery-powered, but passive tags.

In a web browser, enter the CT45 camera’s IP address and log in with your user name and password.
Refer to the Quick Start Guide

To configure the camera via LAN, make sure your PC/Laptop is on the same subnet as the CT45. There are two methods for changing the IP:

Method 1: Using the Camera’s Web UI

1. Log in to the camera’s web interface as
2. Navigate to SETTINGS > Quick Setup.
3. Adjust the IP settings and click Deploy. The browser will redirect you to the new IP.

Method 2: Using TagMaster’s TM Camera Updater

1. Download the TM Camera Updater app from the customer portal. (here)
2. Install and run the app. It should automatically detect the CT45.
3. Select the camera, then click Set IP Address.
4. Enter the Administrator password when prompted.
5. Update the IP configuration as needed.

Use the CT45’s webpage (LIVE > Setup Mono Camera) to verify alignment and adjust zoom/focus. Several overlays are available to assist with proper setup.

Refer to the CT45 Quick Start Guide for recommended zoom and focus settings based on mounting height and offset.

Follow the 1:3 Rule: The minimum capture distance should be three times the mounting height to avoid over-skewing the plate image.

Ensure vehicles are as straight on to the camera as possible. An angle greater than 40 degrees will reduce IR reflection, affecting plate visibility.

Yes, the CT45’s onboard ANPR software can be upgraded using the TM Camera Updater tool. The app will automatically check for and notify you of any new releases.

To update CT45 software follow these steps:

1. Download the TM Camera Updater app from the customer portal. (here)
2. Install and run the app.
3. Download the latest ANPR software releases when prompted.
4. Select your CT45 camera in the table, then click Camera Update.

The CT45’s primary stream, used for plate detection, is configurable to either 720p or 1080p.The secondary stream can be output via RTSP with customisable parameters. Supported resolutions include:

• • 320 x 176 — 176P (20:11)
  • 320 x 240 — QVGA (4:3)
  • 352 x 288 — CIF (11:9)
  • 640 x 480 — VGA (4:3)
  • 704 x 576 — D1 (4:3)
  • 720 x 480 — 480p (3:2)
  • 720 x 576 — D1 (11:9)

Yes, the CT45 camera is equipped with IR LEDs (850nm), allowing it to capture clear images in low-light or nighttime conditions.

Ensure the CT45 camera is receiving power. Verify that all cables are properly connected and secured. If powering the camera via PoE, make sure it is using a PoE+ power source.

Check if the CT45 camera’s IP address is correct and whether your network or firewall settings are blocking access.

Poor image quality is often due to improper zoom and focus settings, which are critical for accurate plate detection. Ensure the camera is positioned correctly, and that zoom, and focus are optimised for the specific installation site.

Additionally, check exposure, shutter speed, and detection settings, and clean the lens if necessary. Plates may be difficult to detect if they are too small, so proper camera configuration is essential for clear images.

If the CT45 is not reporting passing vehicles, check the following on the camera’s webpage:

Live > Setup Mono Camera

Ensure the camera is properly zoomed and focused.

Verify that licence plates are clear and meet the minimum plate size requirements.

If a Crop Zone is configured, confirm that it is set correctly.

SETTINGS > Regions

Check that the correct Region & Countries are selected.
SETTINGS > Detection

If directional settings are configured, ensure they are set properly. Try temporarily disabling them for testing.

If Traffic Type is set to Custom, try applying its default settings for testing.

To fully restore your CT45 to factory default settings, follow these steps:
Log in to the camera’s web interface as Administrator.

Navigate to MAINTENANCE > System Restore.

If you want to reset the IP address to the default (192.168.127.10), make sure to untick ‘Keep current IP…’ box before clicking Restore.

Yes, the CT45 supports RTSP, and stream parameters can be customised in the cameras SETTINGS > RTSP webpage.

Yes, the CT45 is compliant with the ONVIF-S profile.

From the customer portal (here)

Regularly clean the camera lens with a soft, dry cloth to ensure clear images. Do not use any chemicals or abrasive material to clean the glass. Ensure that the camera’s software is up to date by checking for software updates periodically using the TM Camera Updater tool.

Refer to the user manual for troubleshooting steps. If the issue persists, contact our customer support team for further assistance.

Email : support(a)tagmaster.com

Phone : +46 8 632 1950